All Medisec services are provided by fully-trained Virtual Medical Secretaries, sometimes known as Virtual Medical Receptionists, who are experienced with dealing with calls of a highly personal and confidential nature. But what is a Virtual Medical Secretary and how can they support your practice?
What you should use a Virtual Medical Secretary
- Maintain a professional first point of contact for patients
- Maximise new patient enquiries
- Provide a seamless service to patients that isn’t dependent on in-house working hours or staff absences
- Only pay for the services you need, when you need them
- Your patients will think they’ve reached your office, even if you don’t have one!
Find out more in our FAQs about Medisec’s Virtual Medical Secretary services.
Virtual Medical Secretary FAQs
Why should you ‘hire’ a ‘Virtual Medical Secretary’ or outsourced secretarial service?
At Medisec we pride ourselves on delivering impeccable service and secretarial savings side by side. Our team of Virtual Medical Secretaries provide many of the services an in-house receptionist would usually perform, but at a fraction of the cost. Medisec provides a service that offers the benefits of extra staff without the cost of hiring, training and management.
Medisec helps you maintain a seamless service that isn’t dependent on working hours or staff absences. We contribute to the smooth running of your practice. Medisec removes the stress of many day-to-day administration or management tasks. And it and gives you back the time you need to put your patients first.
What if our patients aren’t comfortable talking to an outsourced service?
Thanks to the quality of Medisec’s Virtual Medical Secretary team, patients and other callers to your practice will think they’ve reached your office and spoken to a member of your team. Which, in our view, they have! At Medisec we strive to become as much a part of your practice as in-house secretarial or reception staff. Any Virtual Medical Secretary working on your account will always maintain a constant awareness of all relevant guidelines and information about your practice.
Can you work with my existing practice management system and/or in-house team?
Our Virtual Medical Secretary team is accomplished at working with your existing web-based CRM systems. Including; Helix Health, DGL Practice Manager, Private Practice Manager, MidexPro, Microsoft Office 365, and many more.
Plus, our team is experienced in working alongside existing in-house teams. In fact, we work tirelessly to be viewed as an extension of your in-house team.
How will I know I can trust the people answering my calls and talking to my current and prospective patients?
As part of the Medisec service, we assign you 2-3 professional Virtual Medical Secretaries. Your Virtual Medical Secretary, who is constantly aware of all relevant guidelines and information about your practice, will deal with all of your calls and enquiries when you can’t, ensuring your patients always feel valued.
But what about dealing with confidential information?
All Medisec’s Virtual Medical Secretaries are all fully-trained and experienced with dealing with calls of a highly personal and confidential nature. Our team handles calls and enquiries in the medical sector every day. As a business, we take our responsibility for confidentiality extremely seriously. To find out more about the steps we’ve taken, please click here
What services do you provide?
Medisec provides a professional telephone answering service, administration, invoicing, debt chasing, transcription, dictation and letter writing services, communications with patients and their insurers. Click here to find out more about our services – provided by our Virtual Medical Secretary team. Or contact us today on 0333 8000 012 to talk about how we can help your practice provide impeccable service and save money.
To find out more, talk to one of our Virtual Medical Secretaries today on